Returns Policy
We’re sorry if you are not happy with your Yard Force product, we strive to produce products which satisfy all consumers, but we understand that sometimes things aren’t quite right for everyone.
Please contact us prior to returning a product to see if there is anything we can do to help you understand the use of your product or resolve an issue. This policy only applies to purchases made on www.yardforce.eu. For Yard Force products purchased from another retailer, please contact them directly for relevant information on cancelling your order or returning a product.
Online returns timelines
The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. You need to notify Yard Force of your wish to cancel your order within this time.
You then have a further 14 days, from the date you notify Yard Force that you’d like to cancel your order, to return the goods.
This doesn’t affect your statutory rights if products are faulty or not as described.
Do I have to pay to return unwanted goods?
You must cover the delivery cost for returning unwanted goods.
We recommend you get proof of postage just in case something goes wrong in returning your product.
Can I get delivery costs refunded?
After returning the goods, Yard Force will refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary; and also, for the cost of collection if you asked us to arrange that for you.
Your refund for the goods and standard delivery cost will be paid within 10 working days after returning the goods, or on provision of evidence that they were returned, through the payment method you used to place your order.
Return Process
If you still wish to return your product, go to your account and select the returns option, and complete our online form.
What happens next?
After submission of the online form, you will receive an authorisation code after no longer than 3 working days, and you’ll be provided with further instructions.
Returning faulty goods bought online or return of goods after 28 days of receipt
If the product you have purchased is faulty or damaged we may offer you a repair, exchange or refund as appropriate. Please contact our customer services department via returns@yardforce.co.uk to discuss the matter further, or visit our support pages for troubleshooting help.
You will not be charged for collection of a faulty item. If we need to refund your order you will be refunded for the goods and standard delivery cost and this will be paid within 14 calendar days after returning the goods, or on provision of evidence that they were returned, through the payment method you used to place your order.
Additional support
If you require additional support for the use of your product or have further questions or requirements please visit our support pages – link – where you can raise a Ticket to our support team, LIVE CHAT or use our trouble-shooter to answer your questions.